The Terms and Conditions for Cubiq ring boxes (specifically the handcrafted UK brand) outline the legal agreement between you as a consumer and the maker.
Because these products are often handmade to order, the terms are stricter than general high-street retail. Below are the key sections usually found in their agreement:
1. Basis of Sale
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Contract Formation: A legally binding contract is only formed once you receive an Order Confirmation email. The website display is considered an "invitation to treat," not a guaranteed offer; they reserve the right to reject an order for any reason (e.g., stock issues or pricing errors).
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Accuracy: It is the customer's responsibility to ensure that all order details (address, engraving text, and box type) are correct. Once the "Cubiq Quality Assurance" process begins, changes may not be possible.
2. Product Variations
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Handmade Nature: Because the boxes are crafted from natural hardwoods, the terms state that grain patterns, wood color, and dimensions may vary slightly from the photos on the website. These variations are not considered defects but are inherent characteristics of the material.
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Weights and Measures: Small variations in weight or exact millimetre measurements are typically permitted within the terms of service.
3. Shipping and Delivery
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Ownership (Title): You do not own the goods until they have been paid for in full. However, the risk of damage or loss passes to you the moment the item is delivered to your address.
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Delivery Timeline: While they strive for a 7-working-day dispatch, the terms usually specify that "time is not of the essence," meaning slight delays due to the handmade process do not entitle the buyer to an immediate breach-of-contract claim.
4. Personalised Goods
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No Cancellation: One of the most important terms is that Bespoke and Personalised items (those with custom engravings) cannot be cancelled or returned once production has started, unless the item is physically faulty.
5. Limitation of Liability
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The company is typically not liable for "consequential losses." For example, if a ring box arrives late and affects a planned proposal event, the company's liability is generally limited to the price paid for the product, not the costs of the event or emotional distress.