Cubiq Boxes Return Policy
Based on their official terms, here is the breakdown of how they handle returns and refunds:
1. Return Window
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Standard Items: You have 7 days from the date of receipt to return a product for a refund.
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Faulty Items: Any defects or faults must be reported via email within 24 hours of receiving the box. You should include a description of the defect and clear photographs.
2. Eligibility & Condition
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The product must be unused, in the original packaging, and in the same condition you received it.
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Exclusions: Any bespoke or personalised products (such as those with custom engravings) are strictly non-returnable unless they are faulty.
3. Return Shipping
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Cost: You are responsible for paying the return postage costs. These costs are non-refundable.
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Recommendation: They strongly advise using a tracked service. Cubiq is not responsible for items lost in transit, and you should keep your proof of postage until they confirm receipt.
4. Refund Process
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Once the return is received and quality-checked (against their "Cubiq Quality Assurance" standards), they will issue a refund.
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The refund is typically processed within 14 days of them receiving the item back.